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Customer journey mapping webinar

01:05:00

Apr 29, 2020 10:53 AM

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Speakers

Angus Tindle
Research Director @IFF Research
Angus has over 20 years’ research experience and has been at IFF since 2009. His experience of applying customer journey mapping techniques to generate insight, encompasses studies for the Foreign & Commonwealth Office, the Parliamentary and Health Service Ombudsman, the Department for Work and Pensions, BSI Group (the UK standards body) and Aviva.
Katy Wilburn
Head of Housing Research @IFF-Voluntas
With 20 years experience delivering public sector research, Katy Wilburn, our Head of Housing Research will co-host this webinar. She has unrivalled experience in identifying the underlying key drivers of satisfaction and dissatisfaction within core services, and collection of behavioural and attitudinal data to help clients understand their residents views and opinions. Katy is a full member of the Market Research Society, has a BSc in Applied Psychology, and an MA in Research Methods and Statistics.